Privacy Policy
Last updated: February 14, 2026
At Balady Yemen, we are committed to protecting your privacy. This policy explains how we collect, use, share, and safeguard your personal information when using our website or services.
1. Information We Collect
- Personal details: name, email, phone number
- Order & transaction data: items purchased, delivery details, totals, and order history.
- Technical data: IP address, browser type, device information, and basic usage logs.
2. How We Use Your Information
- To create and manage your account.
- To process and fulfill your orders.
- To communicate order updates and important notifications.
- To improve our platform and personalize your experience.
- To prevent fraud, abuse, and unauthorized access.
3. Social Login (Google / Others)
If you choose to sign in using a third-party provider (such as Google), we may receive basic profile information like your name and email address to authenticate your account. We do not receive your password from these providers.
4. Cookies & Analytics
We may use cookies or similar technologies to keep you signed in, remember preferences, and improve performance. We may also use analytics tools to understand how visitors use the website.
5. Third-Party Services
We may use third-party providers such as payment gateways, delivery tools, email services, or analytics providers. These providers are required to protect your data and only use it to provide their services to us.
6. Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, alteration, or disclosure. However, no method of transmission or storage is 100% secure.
7. Data Retention
We retain your information only as long as necessary for account management, order fulfillment, legal obligations, dispute resolution, and security purposes.
8. Your Rights
- You may request access, correction, or deletion of your account information (subject to legal requirements).
- You can update your profile data from your account settings (if available).
9. Account Management
Balady Yemen reserves the right to suspend or terminate any user account without prior notice if any of the following occurs:
- Violation of our terms or policies.
- Submission of false or misleading information.
- Attempting to harm the platform or manipulate orders.
10. Contact Us
For questions regarding this policy, contact us at [email protected].